We want everyone who comes to us to feel confident they’re receiving safe, accurate and reliable advice. That’s why our service is assessed against the AQS Quality Standard and authorised and regulated by the Financial Conduct Authority (FCA). These national accreditations show that we meet strict requirements for the quality of our advice, the training of our staff and volunteers, and the protection of the people we support.
What this means for you:
- You’re supported by specialists with years of experience in welfare rights, debt, energy, housing and more.
- Our team is fully trained and kept up to date with all legislative and policy changes.
- You receive advice that is accurate, independent and accountable.
- We are a trusted, accredited service, qualified to handle complex issues safely and correctly.
- For debt advice, you are protected by FCA regulation, ensuring the highest standards of professionalism and responsibility.
Why choosing a quality‑assured service matters:
When you’re dealing with benefits, debt, energy or housing issues, the quality of advice you receive matters. Incorrect or unqualified guidance can lead to loss of benefits, financial detriment, delays, errors in claims or missed entitlements. Without national quality standards, there’s no guarantee the information you’re given is correct — and that can put you at real risk. With Citizens Advice, you know you’re in the hands of a service that meets national quality standards and FCA regulatory requirements, giving you safe, expert support when it matters most.
https://www.cadoncasterborough.org/get-advice/
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