Our Impact

Our impact last year

12,467

client contacts

10,072

advice cases dealt with

37,787

issues handled

£1.1m

income gains for clients

£10.7m

debt handled

Our AGM 2024

How we are helping

People come to us with all sorts of issues, but debt, benefits and housing problems continue to be our clients’ main concerns. We support people in a variety of ways from initial advice right through to assisting with appeals and tribunals. We continue to reach out to the community to raise awareness of our services and increase accessibility to our advice, ensuring that the most vulnerable in the community are helped. Many successful outcomes would not be achieved without our assistance.

Other projects

Read about the impact we are having with 2 other projects we are involved with – the Food Aware project and the Local Solutions project.

National Award winners 2022

Our MAPS Debt advice Team have been incredibly successful over the last year, meeting very challenging targets and quality requirements. This was deservedly recognised with a CA national awards win for team of the year and a nomination for an IMA award.

IMA debt team of the year awards 2022 – Shortlisted

We were delighted to be nominated for the Institute of Money Advisers Debt team of the year award!

We have a fantastic specialist debt team who work tirelessly to help their clients across Doncaster with the Debt issues they face, while also maintaining the highest levels of Quality of Advice. To receive this nomination in the increasingly challenging debt environment is fantastic recognition of our team and their hard work.

National Award winners 2021

Innovation of the year Award

The Award was for the set up and use of remote law students provided by Pro-bono Community to provide welfare rights advice and help clients complete PIP forms via the phone and video portals we set up locally.

“Their innovative support has helped and supported 19 clients with their Personal Independent Payment forms, the service has received great feedback from those who’ve used it and helped some of Doncaster’s most marginalised clients access the benefits they’re entitled to, a huge well done to Citizens Advice Doncaster Borough”

– CEO Claire Moriarty

We are incredibly proud to have been able to support our clients via telephone and video channels, with one of the most complex and stressful benefit forms. Throughout lockdown we worked with a partner organisation and arranged for experienced student volunteers to give practical experience and help in completing these forms, without them we would not have managed to respond to the demand for this particularly complex service and we want to say a huge thank you to the 2 students who gave their time up to help the Doncaster Community.

We have contacted these clients and had excellent feedback regarding the service they received and how this helped them through such a difficult year.

‘Sympathetic and not patronizing’, ‘Lots of help, very understanding’, ‘Helped fill it in and helped add details that were missed’

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