The Advisor Behind the Support: Energy Efficiency
Billie‑Jo
Energy Efficiency Adviser
For me, the service is really about helping people feel less overwhelmed and more in control of their situation.
A lot of the people we support come to us feeling anxious about rising costs and unsure what help is available. Through the service, I’m able to talk things through with them, explain their options clearly, and help them access practical support, whether that’s advice around energy efficiency, help with billing issues, income maximisation, or guidance on grants and schemes they didn’t realise they were eligible for.
I’ve seen first-hand how much of a difference this can make. For some clients, it’s the reassurance of having someone listen and take their concerns seriously. For others, it’s the practical outcomes: reduced bills, warmer homes, or a clearer plan moving forward. Even small changes or bits of advice can have a big impact on confidence and wellbeing.
What I value most is that the service allows us to take a person‑centred approach. We’re not just giving generic advice; we’re responding to individual circumstances and helping people navigate what can be a really complex system at a difficult time.
Overall, I see the service as a vital source of support that helps people feel informed, supported, and less alone when dealing with all sorts of challenges.
