Our Impact
Our impact 2024-2025
9,209
clients advised
31,207
issues handled
79%
problems solved
£9.6m
income gains for clients
£9.5m
debts handled
Our AGM 2024
How we are helping
People come to us with all sorts of issues, but debt, benefits and housing problems continue to be our clients’ main concerns.
We support people in a variety of ways from initial advice right through to assisting with appeals and tribunals.
We continue to reach out to the community to raise awareness of our services and increase accessibility to our advice, ensuring that the most vulnerable in the community are helped. Many successful outcomes would not be achieved without our assistance.
Other projects
Read about the impact we are having with other projects we are involved with – the Food Aware project, the Local Solutions project and Tackling Health Inequalities Together. Also read our Outreach Project Service Review & our Deaf Service Project Review.
Our accreditations
We’ve seen too many people suffer because of well-meaning but incorrect advice from unaccredited groups or friends. One client had their benefits wrongly refused due to form errors – luckily, we stepped in, appealed, and secured their rightful support.
Save yourself time, money, and stress by coming to a trusted, accredited organisation like Citizens Advice Doncaster Borough (CADB) – FCA & AQS accredited = quality, reliable advice.
We’re proud to be FCA-authorised and AQS-accredited, ensuring expert, reliable support for Doncaster Communities.
At Citizens Advice Doncaster Borough, we believe that quality advice isn’t just a nice-to-have – it’s a necessity. Every day, we see the real impact that expert, accredited advice has on people’s lives. Whether it’s securing financial support, resolving debt issues, or navigating complex welfare systems, the right advice at the right time makes all the difference.
James Woods CEO
