Innovation of the year Award
The Award was for the set up and use of remote law students provided by Pro-bono Community to provide welfare rights advice and help clients complete PIP forms via the phone and video portals we set up locally.
“Their innovative support has helped and supported 19 clients with their Personal Independent Payment forms, the service has received great feedback from those who’ve used it and helped some of Doncaster’s most marginalised clients access the benefits they’re entitled to, a huge well done to Citizens Advice Doncaster Borough”
– CEO Claire Moriarty
We are incredibly proud to have been able to support our clients via telephone and video channels, with one of the most complex and stressful benefit forms. Throughout lockdown we worked with a partner organisation and arranged for experienced student volunteers to give practical experience and help in completing these forms, without them we would not have managed to respond to the demand for this particularly complex service and we want to say a huge thank you to the 2 students who gave their time up to help the Doncaster Community.
We have contacted these clients and had excellent feedback regarding the service they received and how this helped them through such a difficult year.
‘Sympathetic and not patronizing’, ‘Lots of help, very understanding’, ‘Helped fill it in and helped add details that were missed’
