Do you know what to do when your online order goes wrong?
Today marks the start of Citizens Advice’s annual campaign for Consumer Awareness Week 2026, raising awareness of people’s rights and how to shop safely online.
If you’re on the lookout for the perfect outfit, or anything else this year’s #ShopAware campaign can help you understand:
🔍 How to spot scams and fake shops
📦 What to do if your parcel isn’t delivered
🛍️ Your rights to a refund for faulty products
Throughout the week, we’ll be sharing advice to help you stay informed and confident when shopping online ⤵️
