British Gas Energy Trust
The British Gas Energy Trust (BGET) is an independent charitable trust, funded solely by British Gas since 2004, whose mission is to alleviate the impact of poverty, with a strong focus on fuel poverty. It supports households across England, Scotland and Wales regardless of their energy supplier.
Citizens Advice works in partnership with BGET through funding programmes that allow local Citizens Advice offices to provide specialist energy and money advice, as well as practical support that helps people manage or overcome energy debt. This includes the national Supporting Communities at Risk Programme (SCARP), which provides grants for third‑sector organisations, including Citizens Advice, to deliver this work.
What the Partnership Provides
1. Free, Specialist Energy & Money Advice
BGET funds Citizens Advice energy advisers who support people with:
- Budget planning
- Benefits and income maximisation
- Energy supplier/tariff checks
- Energy‑related debt advice and negotiating with suppliers
- Guidance on Priority Services Registers
- Generalist advice on related issues like housing or employment
2. Help Applying for Energy Trust Grants
Citizens Advice advisers help clients complete applications for:
- BGET energy debt relief grants (up to £2,000 in some cases)
- Emergency energy vouchers and small grants for essentials (white goods, etc.)
- Other help schemes such as Warm Home Discount or ECO programmes
3. Local, Accessible Support Across the Community
BGET funds over 40 local advice projects across Britain, many based in Citizens Advice offices, ensuring people can get free 1‑to‑1 energy, money, and benefits advice in person, online, or by phone.
4. Helping Households Prevent Future Crises
The partnership supports people to:
- Make informed decisions about energy use
- Improve energy efficiency at home
- Manage finances more effectively
- Reduce the likelihood of future debt
