Advice First Aid
Advice First Aid is a practical training programme that helps people recognise when someone may benefit from a little extra support, listen in a kind and confident way, and guide them towards services that can help. It focuses on common everyday challenges, such as money worries, housing questions, employment issues or general wellbeing, and gives people the tools to offer early, helpful guidance. Advice First Aiders are not specialists; they simply provide a friendly first point of contact who can help others find the right support quickly and easily.
Becoming an Advice First Aid organisation brings positive, long‑lasting benefits:
- Staff and volunteers feel more confident supporting residents
- Problems are spotted earlier, before they escalate
- Communities build trust in your organisation
- Residents feel supported and understood
- You become part of a city‑wide early‑help network
- Fewer crises means less pressure on services
Advice First Aid reflects a local commitment to early intervention and improved wellbeing across Doncaster. By equipping more people to offer timely, approachable support, we’re helping to create a community where residents can access guidance sooner, feel more confident, and experience better outcomes in their day‑to‑day lives.
Who is Advice First Aid For
Advice First Aid is designed for frontline workers who regularly interact with the local community, including:
- Volunteers
- Community organisations
- Schools and colleges
- Faith groups
- Local businesses
- Charities and social enterprises
- Public-facing roles (libraries, housing, health settings)
How to get involved
It’s simple to get involved:
- Register your interest with Citizens Advice Doncaster
- We arrange a training session for your team
- Your organisation becomes part of a city‑wide support network
- We continue to support you with updates, routes to advice, and shared learning through the Doncaster Advice Network
